Your new company

You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.

Your new role

• Handling inbound calls and emails from customers in a professional and timely manner
• Processing customer orders, updating systems, and maintaining accurate records
• Liaising with internal teams to track order progress and communicate status updates
• Resolving customer queries, complaints, and service issues efficiently
• Supporting general administrative duties such as data entry, reporting, and documentation
• Assisting with scheduling and ensuring service-level agreements are met

What you'll need to succeed

• Previous experience in a customer service or administrative position
• Excellent communication skills, both written and verbal
• Strong attention to detail and a high level of accuracy
• The ability to remain calm under pressure and manage multiple tasks simultaneously
• Good IT skills, including experience with Microsoft Office and CRM or transport systems
• A proactive and team-oriented approach with a willingness to learn

What you'll get in return

In return, you will receive:

• A competitive salary and benefits package
• Opportunities for training and career progression within a growing organisation
• A supportive and friendly team environment
• Exposure to a dynamic and essential industry sector
• Stable, long-term employment with a respected local employer

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.