Your new company

Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.

Your new role

• Handling inbound customer calls and emails professionally and efficiently
• Responding to customer queries regarding claims and processes
• Accurately processing claims and updating internal systems
• Gathering and verifying information to support claims assessment
• Maintaining clear and accurate records in line with procedures
• Managing workloads effectively while meeting deadlines and service levels
• Providing a high standard of customer care at all times

What you'll need to succeed

• Previous experience in a customer service, call‑handling, or administrative role
• Confident and professional telephone manner
• Strong attention to detail and accuracy, particularly when processing information
• Comfortable working to set processes and guidelines
• Good organisational skills and the ability to manage multiple tasks
• Reliable, adaptable, and available for a minimum 8‑week temporary assignment

What you'll get in return

• Temporary role with a minimum commitment of 8 weeks
• Valuable experience within a structured and supportive team
• Immediate start available

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.