Your new role

As a Customer Resolution Advisor, you’ll be the first point of contact for tenants raising formal complaints. You’ll take ownership complaints, ensuring each case is handled with empathy, professionalism, and in line with policy. You’ll liaise with internal teams to investigate issues, provide timely updates to residents and work toward fair resolutions that reflect the organisation’s commitment to quality service. This is a fast-paced, on-site role where you will make a real difference to the lives of tenants.

What you'll need to succeed

Prior experience working within a housing association is essential, ideally handling Stage 1 or Stage 2 customer complaints.

Strong communication skills, attention to detail and the ability to work collaboratively with internal teams are essential.

Confident using case management or CRM systems to log and track complaints.

Ability to remain calm and professional in challenging situations.

What you'll get in return

Full-time, weekday hours

Competitive hourly pay

Option to be paid PAYE or Umbrella

Weekly Pay

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.