Your new company

Your new role

• Handle inbound customer enquiries via phone, email, and/or live chat.
• Provide clear, accurate, and friendly support to resolve issues quickly and effectively.
• Ensure all customer interactions are documented in the CRM system.
• Engage customers who express dissatisfaction or intent to leave, using active listening and problem‑solving to retain their business.
• Identify opportunities to offer suitable alternatives, upgrades, or loyalty benefits.
• Meet and exceed retention targets and KPIs.
• Take ownership of customer issues through to resolution.
• Liaise with internal teams to escalate or resolve complex queries.
• Follow company processes to ensure compliance and accuracy.
• Maintain excellent product knowledge to confidently support and advise customers.
• Contribute ideas on how to improve customer experience and reduce churn.
• Work positively as part of a supportive, collaborative team.

What you'll need to succeed

• Previous experience in customer service, contact centre, or retention‑based roles (desirable but not essential).
• Strong communication skills with the ability to handle challenging conversations professionally.
• Confident, resilient, and target‑driven.
• Ability to multitask, prioritise workload, and maintain attention to detail.
• Comfortable working in a fast‑paced, structured environment.
• Competent with IT systems, CRM tools, and MS Office.

What you'll get in return

• Temporary-to-permanent progression based on performance.
• Full training and ongoing coaching.
• A supportive and friendly office environment in Manchester.
• Salary up to £26,000
• Career growth opportunities within the business.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.