Customer Operations Officer
JOB_53419254722797Job type
TemporaryLocation
BelfastWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Government & Public ServicesPay
£17.13 per hour
Customer Operations Officer, £17.13, Belfast City Centre, 3 months with possible extension
Your new company
A well-established not-for-profit organisation based in Belfast is seeking a Customer Operations Officer to join their customer-focused operations team. The organisation plays a key role in supporting individuals and families on their journey to home ownership, offering a collaborative and inclusive working environment.
Your new role
As a Customer Operations Officer, you will be part of a multi-skilled team delivering a high-quality operational service to customers and applicants. You’ll ensure that customer-facing processes are efficient, accurate, and contribute to a positive customer experience.
Key responsibilities include:
- Processing legal and customer documentation such as onboarding, staircasing, valuation reports, and title deeds.
- Liaising with third parties including solicitors, estate agents, lenders, and customers to meet service level agreements.
- Maintaining accurate records and using systems such as Docuware and Microsoft Office.
- Providing consistent and professional advice to customers.
- Supporting continuous improvement and contributing to project work.
What you'll need to succeed
To be considered for this role, you should have:
- 5 GCSEs (Grades A–C) including Maths and English, or 3 years’ relevant experience in lieu of qualifications.
- Experience in administrative roles involving record keeping, scanning, and database use.
- Working knowledge of Microsoft Office, particularly Word and Excel.
- Strong communication skills, attention to detail, and a customer-focused approach.
- Ability to work independently and collaboratively, with excellent organisational and problem-solving skills.
What you'll get in return
- 37 hours per week
- Belfast City centre Location
- £17.13 per hour
- 3 months with possible extension
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Operations OfficerJOB_534192547227972025-09-092025-12-08
Talk to Rebecca Kinder, the specialist consultant managing this position
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JOB_53419254722797