• Championing the customer journey across all touchpoints, identifying opportunities for improvement and innovation.
• Leading and mentoring a team to deliver outstanding service and support.
• Collaborating with cross-functional teams to ensure customer feedback drives continuous improvement.
• Developing and implementing customer experience strategies aligned with business goals.
• Monitoring key metrics and reporting on customer satisfaction, retention, and engagement.

• Proven experience in a customer experience, service, or engagement role.
• Strong leadership and communication skills.
• A data-driven mindset with the ability to translate insights into action.
• Passion for customer advocacy and problem-solving.
• Experience with CRM systems and customer feedback tools is a plus.

• A supportive and inclusive culture that values innovation and collaboration.
• Opportunities for professional growth and development.
• Flexible working arrangements.
• Competitive salary and benefits package.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.