Customer Engagement and Scrutiny lead
JOB_53583624746718Job type
PermanentLocation
Newcastle (Tyne & Wear)Working Pattern
Full-timeSpecialism
Social HousingIndustry
Property & Real EstatePay
36,000
Customer Engagement and Scrutiny Lead
Location: Newcastle (Hybrid)
Salary: £36,000
Contract: Permanent
Salary: £36,000
Contract: Permanent
About the Role
We are seeking a passionate and proactive Customer Engagement and Scrutiny Lead to design and deliver a comprehensive engagement strategy that ensures a strong and representative customer voice within our organisation. This role is pivotal in removing barriers to involvement, enabling customers to influence strategic direction, and driving continuous improvement through meaningful feedback.
We are seeking a passionate and proactive Customer Engagement and Scrutiny Lead to design and deliver a comprehensive engagement strategy that ensures a strong and representative customer voice within our organisation. This role is pivotal in removing barriers to involvement, enabling customers to influence strategic direction, and driving continuous improvement through meaningful feedback.
Key Responsibilities
- Develop and implement a customer engagement and scrutiny strategy using diverse methodologies, including digital tools and traditional channels.
- Prepare engagement plans aligned with strategic priorities to capture customer insights and lived experiences.
- Create and manage digital engagement platforms (surveys, polls, online discussion groups) to understand customer needs and improve services.
- Organise community-based events, focus groups, and initiatives to engage a diverse audience, including hard-to-reach groups.
- Share customer feedback effectively with internal stakeholders to influence service development.
- Ensure compliance with regulatory requirements and maintain relevant accreditations.
- Promote positive relationships between customers and the organisation to enhance satisfaction.
Skills & Experience
- Strong communication and active listening skills, with the ability to moderate discussions both online and in person.
- Experience in qualitative research techniques and visual data storytelling.
- Excellent organisational skills and attention to detail.
- A proactive and empathetic approach to understanding customer concerns.
- Ability to work collaboratively as part of a team.
- Candidates with experience in social housing or a strong understanding of the sector are highly desirable.
Values We Look For
- Customer-focused mindset
- Integrity and accountability
- Respect for people and teamwork
- Commitment to continuous improvement
Interested? If this sounds like the perfect opportunity for you, please apply today.
Interested? If this sounds like the perfect opportunity for you, please apply today.
Customer Engagement and Scrutiny leadJOB_535836247467182025-11-212026-02-19
Talk to Chloe Nielsen, the specialist consultant managing this position
Located in Newcastle, Orega, 2 St James' GateTelephone +44 333 010 2478Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53583624746718