• Deliver high standards of customer service through prompt and efficient responses to email and telephone queries from all customers, in line with service level targets.
• Provide efficient and effective solutions to queries raised by customers.
• Accurately updating customer profiles.
• Provide support and comprehensive course information to learners.
• Work in a flexible and agile manner to support wider operations.
• Provide administration support to support the delivery of world-leading customer service.
• Identify opportunities to enhance the customer experience to ensure happy customers.
• Execute additional tasks as required
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.

• Strong written and verbal communication skills, including achievement of GCSE grade C (or equivalent) in English Language.
• Experience of working in a fast-paced customer-focused environment and delivering excellent customer service.
• Experience of supporting customers over the telephone and via email communication.
• Ability to relay information in a simple and customer-centred manner.
• Proven team-working experience.
• Experience of building and maintaining relationships with customers.
• Ability to identify and solve problems.
• Ability to learn new information and IT systems quickly.
• Experience of working with administration processes and procedures.
• Experience of data entry.
• Proficient skills in Microsoft Office 365 including Excel.

• Experience of working with a Learning Management System.
• Experience of working with bespoke IT systems.
• Experience of working with a cloud-based customer service ticketing system.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.