Your new company

You will be joining Coventry City Council, supporting a busy frontline Customer Services team. As one of the first points of contact for residents, the service plays a vital role in ensuring the community receives clear, helpful and efficient support across a wide range of council enquiries. Coventry City Council prides itself on delivering a people‑centred service with professionalism, integrity and genuine commitment to helping residents.

Your new role

What you'll need to succeed

To succeed in this role, you will need excellent customer service skills, strong communication abilities, and the confidence to handle both telephone and face‑to‑face interactions professionally. You must be able to manage conflicting priorities, work effectively as part of a team, and take pride in delivering a high standard of service. A positive attitude toward change, continuous improvement, and learning is essential, along with the ability to build effective relationships and provide constructive feedback. You will also need a commitment to Coventry City Council’s values and a desire to support customers within a busy public‑service environment.

What you'll get in return

You will receive a competitive hourly rate of £13.05 basic (£14.63 inclusive of holiday allowance), working full‑time on an ongoing contract. You will gain valuable experience within a large, supportive public‑sector organisation and be part of a team that makes a meaningful difference to residents across Coventry. With set office hours and a collaborative team environment, this is an excellent opportunity to develop your customer service career within local government.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.