Your new company

Clifton based business need a Customer Care Coordinator to join on a permanent basis.

Your new role

• Managing customer queries received by phone or email and responding promptly in line with service level agreements.
• Allocating work to subcontractors and following up to ensure timely completion
• Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible
• Providing empathetic, professional support to customers throughout their journey
• Building strong working relationships with internal teams and external partners
• Maintaining accurate records and ensuring systems are updated at all times
• Supporting the achievement of customer service KPIs
• Adhering to all health and safety requirements

What you'll need to succeed

• Experience within the residential housing, construction or similar sector.
• Experience with public facing roles preferred.
• Facilities, contractor, or property coordination experience preferred.
• Strong written and spoken English skills.

What you'll get in return

• Competitive salary with annual bonus
• Salary sacrifice car scheme
• Up to 33 days annual leave plus bank holidays, rising with length of service
• Two paid volunteering days each year
• Private medical insurance (employee paid cover)
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme
• Life assurance at four times annual salary
• Share incentive and savings schemes
• Access to an employee rewards portal with a wide range of benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.