Join a fast-growing convenience delivery platform that’s redefining how customers access everyday essentials. Since its launch, this London-based tech-driven business has been on a mission to disrupt the multi-trillion dollar convenience market. With a focus on customer-centric technology and rapid fulfilment, the company partners with globally recognised brands to offer a curated selection of products delivered 24/7 in minutes.

This is a short-term 6-8 week interim position. As CRM Manager, you’ll lead the charge in driving customer retention, loyalty, and lifetime value. You’ll set the strategic vision for personalised customer experiences, leveraging data and insights to deliver impactful campaigns. Working closely with brand, supply, partnerships, and commercial teams, you’ll translate marketing strategy into actionable objectives and manage the CRM calendar.

You’ll bring at least 5 years of B2C CRM marketing experience, with deep expertise in Braze across email, push, and in-app messaging. You’ll have a proven track record in managing or optimising loyalty programs, and be confident using tools like GSheets and Looker - HTML and SQL skills are a plus. Strong leadership and analytical capabilities are essential, along with a creative, customer-first mindset and the ability to work independently with a high degree of ownership.

This is a unique opportunity to shape the CRM strategy of a high-growth business at the forefront of retail innovation. You’ll be part of a dynamic, collaborative team that values creativity, autonomy, and customer obsession. In return, you’ll receive a competitive package, opportunities for career progression, and the chance to make a tangible impact in a company that’s changing the way people shop.