CRM Delivery Lead
JOB_53598994751151Job type
ContractLocation
Milton KeynesWorking Pattern
Full-timeSpecialism
Projects & Change ManagementIndustry
Technology & Internet ServicesPay
Rate dependent on experience
CRM Delivery Director
Your new company
You’ll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes.
Your new role
As CRM Delivery Lead, you’ll play a key role in a major CRM transformation programme, driving the successful implementation of a new platform across multiple business units. This is a hands-on delivery leadership role, working closely with cross-functional teams and suppliers to ensure milestones are met and business disruption is minimised.
Key responsibilities include:
- Managing the delivery roadmap, milestones, and risks.
- Coordinating product, engineering, QA, data, and supplier teams.
- Supporting governance and reporting to senior stakeholders.
- Driving adoption and change management across the organisation.
- Promoting continuous improvement and delivery discipline.
What you'll need to succeed
- Experience leading CRM or platform delivery projects (end-to-end).
- Strong technical delivery background with agile frameworks (Scrum, Kanban).
- Excellent stakeholder management skills.
- Experience managing third-party suppliers and dependencies.
- Hands-on problem-solving ability and resilience under pressure.
- Familiarity with tools such as Jira, Azure DevOps, and cloud technologies.
- Commercial awareness and ability to balance scope, cost, and quality.
What you'll get in return
- Competitive day ray outside IR35
- Hybrid working arrangement.
- Opportunity to lead a high-profile transformation programme impacting multiple brands.
- Collaborative culture with strong executive sponsorship.
- Initial 5-month contract with a view to extend
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
CRM Delivery LeadJOB_535989947511512025-12-022026-03-03
Talk to Rebecca Matthews, the specialist consultant managing this position
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JOB_53598994751151