CRM Delivery Lead

4751151
  • Job type

    Contract
  • Location

    Milton Keynes
  • Working Pattern

    Full-time
  • Specialism

    Projects & Change Management
  • Industry

    Technology & Internet Services
  • Pay

    Rate dependent on experience

CRM Delivery Director

Your new company

You’ll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes.

Your new role

As CRM Delivery Lead, you’ll play a key role in a major CRM transformation programme, driving the successful implementation of a new platform across multiple business units. This is a hands-on delivery leadership role, working closely with cross-functional teams and suppliers to ensure milestones are met and business disruption is minimised.
Key responsibilities include:
  • Managing the delivery roadmap, milestones, and risks.
  • Coordinating product, engineering, QA, data, and supplier teams.
  • Supporting governance and reporting to senior stakeholders.
  • Driving adoption and change management across the organisation.
  • Promoting continuous improvement and delivery discipline.

What you'll need to succeed

  • Experience leading CRM or platform delivery projects (end-to-end).
  • Strong technical delivery background with agile frameworks (Scrum, Kanban).
  • Excellent stakeholder management skills.
  • Experience managing third-party suppliers and dependencies.
  • Hands-on problem-solving ability and resilience under pressure.
  • Familiarity with tools such as Jira, Azure DevOps, and cloud technologies.
  • Commercial awareness and ability to balance scope, cost, and quality.

What you'll get in return

  • Competitive day ray outside IR35
  • Hybrid working arrangement.
  • Opportunity to lead a high-profile transformation programme impacting multiple brands.
  • Collaborative culture with strong executive sponsorship.
  • Initial 5-month contract with a view to extend

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Rebecca Matthews, the specialist consultant managing this position

Located in Milton Keynes, First Floor, ll Exchange Square, North Fourth Street, MK9 1HLTelephone 01908870253
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