Your new role

• Set up all contract documentation in customer file structures
• Manage renewal contract pricing across all regions for add ons
• Ensure all renewal quotes are produced accurately and on time
• Oversee document change control - contracts only
• Produce the Daily Escalation Report for outstanding contract or 3rd‑party issues
• Manage the Lost & Won spreadsheet
• Support ACMs with quotations for add ons
• Assist with the service handover document for the team
• Provide consistent support and communication to clients and internal departments
• Handle customer complaints or escalations related to contracts
• Ensure all procedures and company standards are always followed
• Monitor the performance of 3rd parties and LSPs
• Define contractual obligations for LSPs & 3rd parties
• Invoicing of contractual items
• Attend internal/external meetings and training as required
• Carry out any additional duties requested by the Manager

What you'll need to succeed

• Exceptional attention to detail
• Experience in Contract Administration or Contract Management
• Strong written communication skills
• Excellent organisational skills
• Commercial awareness
• Flexible, dynamic and proactive with a can do attitude
• CRM systems knowledge
• Able to work to tight deadlines
• Flexible working hours when required

What you'll get in return

Parking onsite
Company lunches on a Friday
20 days holiday plus BH
Annual bonus
Progression and development opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.