Your new role

My client is looking for a proactive and highly organised Help Desk / Contract Support professional to join their team. This role is vital in providing comprehensive financial and administrative support to ensure the smooth running of their contract operations. You will act as a key point of contact for internal teams and external customers, helping maintain high service standards and operational excellence.

Customer & Communication

• Deliver an excellent service experience to both internal and external customers.
• Build strong working relationships and communicate effectively, ensuring professional and timely responses.
• Manage the regional inbox, responding to client and stakeholder queries promptly.

Operational & Administrative

• Follow and operate internal procedures to the required standard, ensuring full compliance.
• Ensure jobs are raised, assigned, and progressed correctly within the in-house management system.
• Raise purchase orders in line with company requirements.
• Liaise with sites and suppliers regarding ETAs, access requirements, and job completion updates.
• Raise sales invoices accurately and on time.
• Ensure Extra Works jobs are raised, billed, and closed promptly, maintaining the correct gross margin.
• Maintain on-site personnel records, including training matrices, holidays, sickness, and timesheets.
• Assist in monthly client reporting and billing processes.

Contract Support

• Support the Contract Manager with Work Order Management, debt management, and financial performance tracking.
• Develop a clear understanding of the contract’s scope, terms, and conditions.
• Contribute to continuous improvement and the achievement of monthly KPIs.
• Assist with compliance to Health & Safety requirements and reporting activities.
• Support the management of helpdesk and asset management systems

What you'll need to succeed

• Experience in a similar administrative or helpdesk role.
• Previous customer-facing experience.
• Financial or accounting experience is an advantage.

• Strong customer focus with excellent verbal communication skills.
• Self-motivated, organised, and able to work with accuracy and attention to detail.
• Ability to manage time effectively and work to tight deadlines.
• Continuous improvement mindset.
• Able to work independently and collaboratively as part of a team.

What you'll get in return

Career progression opportunities
25 days holiday plus bank holidays
Free gym membership
Free parking on-site
Pension
Vibrant, friendly working environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.