Your new company

Your new role

• Conducting timely, robust investigations into a varied caseload of tenant complaints
• Managing 15–20 open cases at any given time, each at different stages of the process
• Communicating clearly and consistently with tenants throughout their complaint journey
• Working collaboratively with internal teams to gather information and understand root causes
• Producing high‑quality written outcome letters and clear case documentation
• Managing competing priorities in a fast‑paced, compliance‑driven environment

What you'll need to succeed

• Proven experience handling complaints within a regulated sector (housing, care, financial services, local authority, etc.)
• Strong background in end‑to‑end complaint case management
• Confident liaising directly with tenants and colleagues across multiple business areas
• Excellent written communication skills, particularly in report and letter writing
• Ability to manage conflicting priorities while delivering work of a consistently high standard
• Adaptable, resilient, and comfortable working in a demanding environment

What you'll get in return

This organisation is known for its strong team culture, commitment to resident experience, and supportive working environment. You’ll be part of a team that is genuinely passionate about making a positive difference for tenants while maintaining professional and regulatory standards. You will be paid a competitive hourly rate and be paid on a weekly basis. This is a temporary assignment for 6 months, with the potential for extension.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.