Your new company

We are currently recruiting 2 complaints handlers to work for a Housing Association. These are temporary roles initially for 3 months but likely to be extended.

Your new role

As a complaint's handler, you will deal with calls from tenants who have an ongoing issue with their property, and you will be able to offer an empathetic ear and be able to support them with the resolution of their complaint. You will either resolve the issue first hand on the call or you will be able to escalate if further support is required. You will be expected to record all information surrounding the complaint, and you will also be responsible for typing up any correspondence and ensuring it is sent out to the tenant or whoever it requires to be sent too.

This is a full-time role, working Monday–Friday 9-5pm, training will take place at the office based in Birchwood, but once training is complete you will mainly work from home, but you will be required to attend the office once every fortnight on a Tuesday, so you must be able to commute, and live within a reasonable distance.

What you'll need to succeed

The successful candidate/s must have housing complaints handling experience or high level customer resolution experience. Excellent communication skills will be essential along with patience and resilience, as at times you will deal with complex cases, and you will be speaking with irate customers. You will be required to hold GCSE in maths and English at grade c or above or the equivalent.

What you'll get in return

You will receive a competitive hourly rate with holiday accrual, hybrid working and free car parking at the office.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.