• Manage and resolve customer complaints in line with company policies and regulatory guidelines.
• Investigate issues thoroughly, liaising with internal departments to gather relevant information.
• Communicate outcomes clearly and professionally to customers, both verbally and in writing.
• Maintain accurate records of all complaints and resolutions.
• Identify recurring issues and escalate where necessary to improve processes.

• Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential.
• Strong written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Excellent attention to detail and organisational skills.
• Comfortable working independently and as part of a team.
• Proficient in Microsoft Office and case management systems.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.