Complaints Handler
JOB_53409024721437Job type
TemporaryLocation
BradfordWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Energy, Utilities & MiningPay
££DOEClosing date
19 Sep 2025
Customer Service | Complaints | Temporary | Immediate Start
Are you passionate about delivering outstanding customer service and solving problems that matter? I am working with a client to recruit multiple Complaints Handlers to join them on a temporary basis, with the potential to go permanent. We’re looking for a confident, proactive individual to take ownership of customer journeys and drive solutions that make a real difference. In this role, you’ll be the go-to contact for customers facing operational challenges—managing cases from start to finish and working closely with internal teams to resolve issues quickly and effectively.
What you’ll be doing:
- Own and resolve complex customer issues, using your network of internal contacts to find the best solutions.
- Deliver recovery options that work for both the customer and the business.
- Keep customer data accurate and secure, in line with GDPR.
- Identify and support vulnerable customers with tailored services.
- Manage your own workload and customer cases to meet service level agreements.
- Spot and escalate risks using our escalation framework.
- Champion continuous improvement and adapt to evolving customer needs.
What we’re looking for:
You’ll bring excellent communication skills—both written and verbal—and a natural enthusiasm for helping people. With a strong background in customer service, you’ll be confident making decisions, influencing outcomes, and working independently to solve problems.
You’ll be:
- A great team player with a “can do” attitude
- Experienced in Complaints
- Skilled in Microsoft Office (Word, Excel, Outlook)
- Comfortable in a performance-driven environment with coaching and feedback
- Flexible, adaptable, and ready to grow
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Complaints HandlerJOB_534090247214372025-09-042025-09-19
Talk to Rebekah Shaw, the specialist consultant managing this position
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JOB_53409024721437