Your new company

Birmingham City Council is one of the UK’s largest local authorities, known for its commitment to delivering high-quality services to residents. The council’s Housing team is seeking a Complaints and Compensation Coordinator to help manage and resolve housing-related complaints and compensation claims.

Your new role

In this position, you will act as an Ombudsman and be responsible for triaging and determining requests, as well as assessing compensation claims related to housing repairs on council-owned properties. The role involves a significant amount of general administration, including managing busy inboxes and updating spreadsheets to ensure accurate records. You will play a key part in ensuring that complaints and claims are processed efficiently and fairly, supporting the council’s focus on transparency and customer service.

What you'll need to succeed

The ideal candidate will have previous experience working with the Ombudsman or in a similar complaints-handling environment, enabling you to hit the ground running. Strong attention to detail and a high level of accuracy are essential, as is the ability to manage multiple tasks and deadlines effectively. You should be comfortable working independently in an agile setting and confident handling a range of administrative duties.

What you'll get in return

This role offers a competitive hourly rate of £18.09 plus holiday allowance, totalling £20.27 per hour. You will benefit from flexible working arrangements, with most of your time spent working from home and only occasional office attendance required. This is an opportunity to join a supportive team and make a meaningful contribution to the council’s housing services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.