A social housing and shared ownership housing company based in Richmond is looking for a 2-month temporary Complaints Advisor to join their team. This role is to start as soon as possible, and you must be immediately available to start.

As a Complaints Advisor, you will be responsible for handling escalated complaints and carrying out investigations into complex and formal complaints, ensuring the customer is kept up to date on the status of the complaint with suitable resolution. You will work collaboratively with other teams and take ownership to respond to Councillors, MPs and the Housing Ombudsman within agreed SLA times. You will be responsible for identifying any trends within the complaints process, raising safeguarding concerns and avoiding complaints reaching escalation higher up.

For this role you will be required to have customer service experience, ideally handling escalated complaints within the housing industry. You will be required to handle complaints in an effective and empathetic manner and ensure the customers are provided with the right resolution. Experience dealing with complex case management is desired with CRM system knowledge. You will be able to work well within a team and independently, as well as work collaboratively with other departments and stakeholders. Excellent organisational and prioritisation skills are required as well as beng able to learn new systems quickly.

You will work 36 hours a week, Monday to Thursday 9am – 5:15pm and Friday 9am-5pm. The role is paying £19 per hour PAYE. This company has some exciting benefits, including a 29-day holiday plus bank holidays, additional days off (moving home, getting married etc), Mental Health support channels and much more. This role is fully office-based.