Your new company

You will be joining a forward-thinking, data-driven, financial services organisation that values innovation, collaboration and continuous improvement. With a strong focus on delivering fair outcomes for customers, this company is committed to using data to drive smarter decisions and improve operational performance across its collections and servicing functions.

Your new role

As a Collections Data Analyst, you will play a key role in shaping and optimising collections strategies through data-driven insights. Sitting within the Operations function and closely aligned with the Servicing team, you will:

• Develop and monitor collections and communication strategies tailored to different customer profiles
• Ensure strategies align with industry regulations and deliver positive customer outcomes
• Analyse and report on collections performance, recovery rates, and strategic impact
• Regularly test and refine strategies to improve effectiveness and efficiency
• Create and maintain dashboards and reports for a range of stakeholders
• Support ad hoc analysis requests and collaborate across departments to inform operational decisions
• Present insights clearly to both technical and non-technical audiences

What you'll need to succeed

• A degree with a quantitative focus or equivalent commercial experience

• Proven experience in collections analytics or strategy

• Proficiency in SQL or Python (other programming languages will be considered)

• Strong analytical mindset with the ability to turn data into actionable insights

• Excellent communication skills and the ability to tailor messages to different audiences

• Experience in financial services or consumer-focused industries such as utilities or telecoms

• Familiarity with personal loans and related analytics

• Experience with data visualisation tools such as Power BI, Tableau or Quicksight

What you'll get in return

• Salary of up to £45,000

• Discretionary annual bonus scheme

• 25 days holiday plus bank holidays, increasing with service

• Life cover at four times your basic salary

• Private medical insurance and income protection

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.