Collections Agent
JOB_53378904717264Job type
TemporaryLocation
AyrshireWorking Pattern
Full-timeSpecialism
Credit ControlIndustry
Retail & Consumer GoodsPay
£negotiable
Collections Agent Job 1-2 month contract
Your new company
Hays are currently recruiting for a retail business based in Ayr, who are seeking a Collections Agent to join their team on a temporary basis. This is a short-term role lasting approximately 1–2 months, with the possibility of extension depending on business needs. The position is fully office-based, with working hours from 9am to 5pm, Monday to Friday.
Your new role
In this pivotal role, you’ll be responsible for reducing aged debt by efficiently collecting overdue accounts and unpaid invoices-working to clearly defined KPIs and following a structured collections process.
- Manage assigned customer accounts and drive timely payments
- Escalate outstanding accounts based on predefined criteria
- Maintain accurate records of all collection activities
- Resolve customer enquiries and disputes promptly and professionally
- Collaborate closely with internal teams to align collection strategies with wider business goals
- Handle sensitive data with precision and care
What you'll need to succeed
The ideal candidate will bring:
- Confidence and enthusiasm in customer engagement
- Strong negotiation and communication skills
- A problem-solving mindset with the ability to work independently
- Excellent time management and organisational abilities
- Initiative and resilience under pressure
What you'll get in return
This opportunity offers valuable hands-on experience within the retail sector, allowing you to develop industry-specific skills in a professional office environment. You’ll be part of a supportive team and gain insight into collections operations. There is also the potential for the role to be extended beyond the initial 1–2-month period, depending on performance and business needs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Collections AgentJOB_533789047172642025-08-192025-11-16
Talk to Megan Crumlish, the specialist consultant managing this position
Located in Glasgow, 3rd Floor, The Beacon, 176 St Vincent StreetTelephone 01412123665Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53378904717264