Your new company

Hays are recruiting for a permanent Office Coordinator/Receptionist. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. The Client Services Coordinator plays a key role in delivering a first-class client experience across reception, meeting rooms, and events spaces. The role supports the smooth day-to-day operation of client-facing services, ensuring meeting and event spaces are professionally set up, well managed, and supported with high-quality service, technology, and hospitality.

Your new role

• Coordinate and manage all internal and client meeting room setups, including furniture layouts, technology, catering, and equipment.
• Act as the main point of contact for key meetings and events, providing expert support from planning through to delivery.
• Meet and greet clients, delivering a professional, welcoming, and service-focused experience both in person and virtually.
• Provide a concierge-style service, including arranging taxis, offering local recommendations, and responding to ad-hoc client requests.
• Support users with in-room audio-visual and presentation technology, including video conferencing, data projection, sound systems, and Microsoft Office tools.
• Assist with presentation preparation, including PowerPoint editing (graphics, sound, and video).
• Troubleshoot AV issues using structured problem-solving methods and escalate faults where required.
• Provide Wi-Fi and printing support to internal users and external guests.
• Coordinate meeting and event support from initial booking to completion, managing incoming calls and email requests.
• Liaise closely with technology, catering, facilities, and maintenance teams to ensure seamless service delivery.
• Support business development and events teams with the planning and organisation of events.
• Maintain accurate records, including statistical reporting, charge reconciliation, and invoicing where required.
• Ensure meeting rooms and collaboration spaces are fully stocked with stationery, peripherals, and user guides.
• Monitor housekeeping standards and ensure all client-facing areas remain tidy and presentable at all times.
• Support the management of space and resources to maximise utilisation.
• Assist with the coordination of packages, deliveries, and other facilities-related requests.
• Manage workload proactively, balancing deadlines and time-critical tasks in a fast-paced environment.
• Handle conflicting demands for space and resources, resolving issues professionally and effectively.
• Comply with all relevant policies, procedures, health and safety requirements, and emergency protocols.
• Undertake additional duties as reasonably required to support workplace operations.

What you'll need to succeed

• Previous experience in a reception, meeting services, or client services role within a corporate or professional environment is essential.
• Experience using a meeting room booking or hospitality management system.
• Strong IT skills, including Microsoft Office, Outlook, and contemporary audio-visual platforms.
• Client-focused with a genuine passion for service excellence.
• Proactive, flexible, and highly motivated.
• Professional, discreet, and comfortable handling confidential information.
• Detail-oriented with a positive, can-do attitude.
• Reliable, adaptable, and committed to maintaining high standards.
• A collaborative team player who can also work on their own initiative.

What you'll get in return

This role is for an excellent Manchester city centre-based business, paying £25,000.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.