Client Relationship Manager
JOB_53851004784606Job type
PermanentLocation
ManchesterWorking Pattern
Full-timeSpecialism
Other AdvisoryIndustry
Banking & Financial ServicesPay
40000+Bonus
Client Relationship Manager
Your new company
Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs.
This is a fully office-based role.
This is a fully office-based role.
Your new role
As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.
This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.
Key Responsibilities
- Build and maintain strong, long-term relationships with a number of clients.
- Act as the main point of contact for client enquiries, requests, and service-related matters.
- Conduct regular client reviews to understand business needs and identify opportunities for improvement.
- Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.
- Manage a high volume of client communication via telephone, email, and virtual meetings.
- Resolve client queries and concerns promptly, escalating where necessary.
- Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.
- Monitor client satisfaction levels and proactively address any areas for improvement.
- Identify opportunities to enhance client engagement, retention, and growth.
- Maintain accurate client records and management information.
- Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.
- Ensure compliance with company procedures and regulatory requirements.
What you'll need to succeed
- Previous experience in account management, customer success, or a client-facing role.
- Strong ability to build credibility and develop trusted client relationships.
- Excellent communication and interpersonal skills.
- Proven ability to manage multiple priorities within a fast-paced environment.
- Strong organisational skills and attention to detail.
- A proactive and solution-focused approach to problem-solving.
- Commercial awareness with the ability to identify opportunities to add value.
- Experience using CRM systems and Microsoft Office applications.
- Ability to work independently while contributing positively to a wider team.
What you'll get in return
- Competitive salary up to £40,000 depending on experience.
- Performance-related bonus scheme.
- Clear career progression opportunities.
- Ongoing professional development and training.
- Supportive and collaborative team culture.
- Modern Manchester office environment.
- Recognition and reward for high performance.
- Opportunity to join a growing and ambitious business with long-term career prospects.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Client Relationship ManagerJOB_538510047846062026-07-172026-10-15
Talk to Lauren Falcus, the specialist consultant managing this position
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JOB_53851004784606