Your new company

Hays are recruiting for a Client Relationship Manager in Manchester City Centre. The CRM will be responsible for engaging warm leads, nurturing prospective clients, and converting inbound enquiries into qualified appointments. This is a fast‑paced, people‑focused role ideal for someone ambitious, commercially driven, and confident speaking to new clients daily. The role plays a vital part in supporting business growth through exceptional relationship building, consistent follow‑up, and accurate CRM management. This is a fully office-based role.

Your new role

The successful candidate will:

• Receive, prioritise, and respond to warm leads generated through marketing, referrals, and inbound channels.
• Proactively contact prospective clients via phone, email, and messaging to understand their needs.
• Convert warm leads into booked appointments, consultations, or sales opportunities for advisors.
• Follow structured lead‑nurturing processes to maximise conversion rates.
• Build rapport quickly and professionally with prospective clients to create trust and confidence.
• Ask discovery questions to assess suitability and align client needs with the service offering.
• Maintain regular communication and follow‑up to ensure a high-quality client experience from first contact.
• Log all interactions, follow-ups, and outcomes in the CRM system accurately and promptly.
• Manage lead pipelines, ensuring no opportunity is missed or left un-contacted.
• Track conversion metrics and lead progress.
• Use CRM insights to improve conversion performance and client engagement strategy.
• Work closely with the wider commercial, marketing, and operations teams to ensure seamless handover of booked appointments or new clients.
• Provide feedback on lead quality, trends, and client needs to support continuous improvement.
• Contribute to the development of scripts, outreach strategies, and conversion processes.
• Demonstrate a proactive and ambitious approach to hitting and exceeding conversion targets.
• Bring energy, resilience, and ownership to the role with a focus on progression.
• Identify opportunities to improve efficiency, automate touchpoints, and enhance client experience.

What you'll need to succeed

• Strong communication skills with confidence speaking to people daily.
• Consultative approach with excellent questioning and listening skills.
• Highly organised, able to manage large volumes of leads and conversations.
• Target-driven with a commercial mindset and a desire to achieve results.
• Ability to build rapport quickly and handle objections professionally.
• Familiarity with CRM systems and lead‑tracking processes.
• Self-motivated, ambitious, and eager to grow within the role.
• Experience in client relationship management, lead generation, inside sales, or customer success desirable.
• Background in a client-facing, outbound calling, or warm‑lead conversion environment is advantageous.
• Comfortable working to KPIs in a dynamic, fast-paced setting.
• Strong digital literacy, ideally including CRM or marketing automation tools.

What you'll get in return

Salary is £35,000 - £40,000 + bonus dependent on experience, excellent culture, office and working environment. Opportunity for study and career progression.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.