1 Minute Coping Under Fire on the Front Line

Many people working on the front line in call centres, receptions or retail experience abusive or angry people. This video explains 5 things you can do to help those situations have a better outcome and give you some coping mechanisms.

Customer Service

This course aims to provide those working with customers with the information and skills needed to deliver a consistently high level of customer service within their daily activity and workplace.

Communicating Under Pressure Module

Communicating under pressure is an essential skill for all employees as there may be times where they are confronted with difficult situations, and how they handle the related conversations will determine how well the individuals, team, and organisation are able to move forward. In this course, we'll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers, and reveal top tips on how to structure the conversation to ensure its success.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.