Client Care Advisor
JOB_53655894759308Job type
PermanentLocation
DissWorking Pattern
Full-timeSpecialism
Insurance ClaimsIndustry
InsurancePay
Competitive
Required Due to Company Growth
Your new company
You’ll be joining a well-established, high-performing legal services firm with a strong reputation for client care and a collaborative culture. The team is committed to delivering exceptional service and supporting clients through every stage of their personal injury claims.
Your new role
As a Client Care Advisor, you’ll be the first point of contact for new clients, guiding them through the onboarding process and ensuring a smooth handover to the legal teams. You’ll handle incoming enquiries, make outbound calls to prospective clients, and manage the initial stages of personal injury claims. Your responsibilities will include completing claim forms, conducting checks, liaising with insurers, arranging rehabilitation, and providing outstanding client support throughout.
What you’ll need to succeed
- Exceptional client care and communication skills, ideally from a professional services, legal, or insurance background (transferable skills considered).
- Strong attention to detail and organisational ability.
- Ability to manage multiple priorities in a fast-paced environment.
- A proactive, team-oriented approach with excellent interpersonal skills.
What you’ll get in return
- A role within a supportive, high-performing team.
- Continuous training and development opportunities.
- Structured appraisal programme for progression and salary reviews.
- Pension contributions and employee referral scheme.
- Free on-site parking.
- Regular social events and wellbeing activities.
- Employee Assistance Programme offering legal advice, counselling, and more.
- Opportunities to gain recognised qualifications.
What you need to do now
If you’re ready to take the next step in your career, apply today or contact us for more information.
Client Care AdvisorJOB_536558947593082026-01-082026-04-08
Talk to Lisa Peach, the specialist consultant managing this position
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JOB_53655894759308