As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.
Your responsibilities will include:

• Responding to internal and external queries relating to associated products
• Accurately updating and maintaining customer records across multiple database systems
• Managing sensitive personal and financial data in line with data protection and GDPR standards
• Processing payments, reconciling daily income and assisting with financial record-keeping
• Supporting refund calculations and fare adjustments in accordance with policy guidelines
• Completing general clerical duties such as filing, word processing and document management
• Assisting supervisors and managers with ad-hoc administrative tasks as required

This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines.

To be considered for this role, you will need:

• At least 1 year’s experience working with databases or administrative systems
• Previous experience in a customer service or office-based administrative role
• 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years’ relevant clerical experience
• Strong IT skills, particularly in Microsoft Word and Excel
• Excellent data entry skills with a high level of accuracy and numeracy
• The ability to organise and prioritise your workload effectively
• An understanding of confidentiality and data protection requirements

You will also demonstrate:

• A friendly, professional and approachable manner
• Strong analytical and problem-solving skills
• The ability to work both independently and as part of a team
• Flexibility to support additional hours, including occasional weekends, when required

What you'll get in return

• £14.25 per hour
• Based in Belfast
• Flexibility to support additional hours
• 6 month fixed term contract

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.