Your new company

Hays are working with a business in North Wolverhampton who are looking for a Claims Handler on a permanent basis. Your role will be to manage insurance claims efficiently and professionally, ensuring compliance with service level agreements and delivering a positive customer experience throughout the claims process. You will need to be ambitious and hungry to succeed.

Your new role

As a Claims Handler your role will be to :

• Handle insurance claims in line with contractual SLAs.
• Manage a set number of claims daily and respond to customer calls promptly.
• Maintain a high volume of call handling.
• Liaise with policyholders and insurers to validate claims and identify potential fraud.
• Source and validate replacement goods using digital tools and procurement networks.
• Coordinate inspections, image collection, and room measurements within SLA.
• Arrange delivery and installation of replacement goods within contractual timeframes.
• Ensure all communications (emails, notes, letters) meet company standards.
• Follow FCA complaint procedures and escalate appropriately.
• Achieve monthly performance targets.

What you'll need to succeed

• Background in retail or customer service.

• Call centre or telephone handling experience.

• Target-driven and able to manage multiple tasks.

Strong team player with a proactive attitude.
Desirable:

• Experience in insurance or claims handling.

• Familiarity with fraud indicators and validation processes.

What you'll get in return

• Competitive Salary– aligned with industry standards and experience level.
• Performance-Based Bonus– monthly or quarterly incentives linked to KPIs.
• Holiday Allowance – 25 days annual leave plus bank holidays.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.