Your new company

This organisation plays a vital role in upholding standards, resolving complex issues, and delivering public value through fair and transparent processes. With a commitment to continuous improvement, it operates in a fast-paced environment where integrity, accountability, and service excellence are central to its mission. The team is driven by a shared purpose: to make a meaningful impact through impartial decision-making and collaborative problem-solving.

Your new role

• Conduct independent investigations and produce high-quality written decisions, orders, and recommendations
• Analyse complex and sometimes contradictory evidence to reach fair outcomes
• Communicate clearly and empathetically with individuals, including those with specific needs
• Monitor compliance with decisions and escalate where necessary
• Share insights and trends to inform broader organisational improvements
• Collaborate with colleagues and contribute to mentoring and cross-functional projects
• Ensure accurate data entry and uphold data protection standards

What you'll need to succeed

• Significant experience in regulated sectors, legal environments, or public service organisations
• Strong analytical skills and sound judgment
• Proven ability to produce high-quality written work under pressure
• Experience working with vulnerable individuals and delivering excellent customer service
• Ability to work independently, manage a caseload, and meet performance targets

What you'll get in return

• Meaningful Work: You’ll play a vital role in resolving complex cases and influencing improvements across the sector.
• Skill Development: Hone your investigative, analytical, and communication skills in a fast-paced, high-impact environment.

• Remote-first Setup: Work primarily from home with occasional in-person meetings and events.
• Supportive Team: Join a collaborative culture that values your voice and contributions.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.