Job Title : Call Handler

Location : Southside of Glasgow

Contract Type : Temporary

Rate : £15.89/ hour

Shifts : 3 days on/ 3 days off - variety of shifts (including nightshift)

About the Role :

We are seeking a highly motivated and reliable individual to join our fast-paced, multi-functional control room team. This role involves handling a variety of critical and sensitive calls, ensuring prompt and effective responses to a wide range of situations.

Key Responsibilities :

• Responding to Telecare alarm activations and providing reassurance and support to vulnerable individuals.
• Handling Anti-Social Behaviour reports and escalating appropriately.
• Managing Out of Hours (OOH) support lines for housing repairs and homeless presentations.
• Monitoring CCTV systems and responding to incidents in real-time.
• Receiving and processing fire and intruder alarm activations from residential and commercial properties.
• Liaising with council wardens, emergency services, and external contractors to coordinate timely interventions.

Essential Skills & Experience :

• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and situational awareness.
• Experience in a call handling, emergency response, or control room environment is desirable.
• Familiarity with housing services, community safety, or Telecare systems is an advantage.
• IT literate with the ability to learn bespoke systems quickly.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.