Your new company

Your new role

Reporting to the Health & Wellbeing Case Officer, you will be responsible for facilitating client access to services, ensuring efficient call handling, and delivering a positive client experience. You will act as a key point of contact for both clients and internal teams, managing sensitive information with professionalism and empathy.

Key responsibilities include:
•Engaging with vulnerable individuals and coordinating access to support services.
•Acting as an escalation point for client and stakeholder queries.
•Monitoring performance against KPIs and issuing reports to external bodies.
•Ensuring timely and accurate communication with clients.
•Overseeing records management in line with organisational policies.
•Supporting and guiding administrative staff, including induction and training.
•Liaising with internal teams to resolve client-related issues.
•Managing client expectations around funding and eligibility.

What you'll need to succeed

What you'll get in return

• 6-month role with possible extension
• Belfast City Centre
• £14.88 per hour
• Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.