Your new company

Your new role

• Contribute to the development and delivery of the organisation’s Business Plan, departmental plans and strategic objectives.
• Support the CEO on cross‑organisational initiatives, corporate governance and long‑term service planning.
• Provide strategic insight to improve performance, efficiency and customer experience.
• Lead business improvement projects, reviewing systems, processes and policies to ensure modern, effective, customer‑focused service delivery.

• Lead and manage the Housing Team, ensuring delivery of excellent frontline services across:
  • Housing management
  • Income collection & arrears
  • Voids & allocations
  • Estate management
  • Factoring
  • Tenancy sustainment & welfare support
  • Customer satisfaction & complaints
• Ensure compliance with all relevant legislation, Scottish Housing Regulator requirements and the Scottish Housing Charter.
• Oversee performance reporting, KPI monitoring, and statutory returns.

• Drive continuous improvement across all housing functions.
• Support the Board and CEO with evidence for the Annual Assurance Statement.
• Develop strategic solutions to performance challenges, ensuring strong internal controls and robust risk management.
• Use performance data to inform decision‑making and resource planning.

• Lead initiatives to improve customer satisfaction across all indicators.
• Develop and deliver the Customer Participation Strategy and Customer Charter.
• Ensure residents can engage meaningfully with services and influence improvements.
• Foster strong relationships with local partners and stakeholders.

• Assist the CEO in reviewing future services, developing new service models, and ensuring the organisation is responsive to sector changes.
• Contribute to organisation‑wide regeneration, community programmes and wider role activities.
• Participate in and chair internal working groups, ensuring collaborative working across all departments.

What you'll need to succeed

• At least 5 years’ housing management experience
• Minimum 3 years’ supervisory or managerial experience
• Experience delivering high‑quality housing, maintenance and factoring services
• Strong understanding of Scottish Housing Regulation, legislation and Charter requirements
• Proven track record in performance management, business improvement and customer service excellence
• Ability to lead, motivate and empower staff
• Strong communication, influencing and presentation skills
• A dynamic, forward‑thinking approach with a passion for continuous improvement

What you'll get in return

This is an exciting opportunity to step into a senior leadership role within a respected organisation committed to delivering excellent services and improving outcomes for tenants and the wider community. You will play a vital part in shaping the future direction of the organisation, supporting the CEO at a strategic level, and leading a motivated team to achieve high standards.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.