Your new company

A highly regarded Housing Association, providing social housing and homes for rent to over 600 people.

Your new role •

• Responsible for the delivery of a portfolio of business analysis and improvement activities in relation to both end to end project and business as usual work.
• Provision of business analysis expertise using the most appropriate tools and methodologies as needed:

• Work effectively with business stakeholders to identify and document clear problem statements.
• Assess and implement the most appropriate approach and tools to be utilised as part of any exercise.
• Process re-design - document and review both the ‘as is’ and the ‘to be’ processes to help shape services that meet our customers and business needs and help to design end to end (E2E) solutions.
• Support in the creation and development of user stories and capture business requirements.
• Ensure all perspectives are captured as part of any process including “happy” and “unhappy” paths.
• Work closely with cross functional teams and facilitate discussions to elicit information as required to achieve the overall goals.
• Prepare and deliver reports and feedback (verbally and in writing) of key findings for key stakeholders.
• Support the implementation of the agreed solution by participating in user acceptance testing.
• Complete lessons learned / feedback activities to improve future ways of working.
• Use data to support decision making through all business and improvement activity – focusing on the “problem” to be solved.
• Collaborate closely with key stakeholders from across the business including IT, project and change management resources to ensure timely delivery of activity to plan.
• Have a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed
• Offer constructive challenge in relation to current processes and ways of working ensuring the future state reflects industry and technology best practice
• Aligned to the corporate strategy proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.
• Remains currently in relation to business analysis and improvement best practice and evolves the Group’s approach, tools and techniques based on this and organisation maturity
• Provides coaching as needed in relation to the Group’s business analysis approach to the increase colleague’s awareness and capability

What you'll need to succeed

• Experience in a Business Analyst role within a highly regulated industry
• Experience and understanding of a range of business improvement / analysis tools, frameworks and methodologies
• End to end business process mapping of ‘as is’ and ‘to be’ processes to support both technical and non-technical change

What you'll get in return

The opportunity to work within a highly regarded organisation with a commitment to providing excellent customer services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.