Your new company and role

Hays is working with a major digital consultancy who require multiple business analysts to assist them on a project with a financial services end client whose project is focused on remediating APP cases, untangling workflows and driving change across operational processes.

Team deliverables

• Understand the scenarios and process for each bucket of cases based on complexity
• Document lower-level processes for each bucket
• Investigation and analysis at scheme level of failings with route cause analysis and corrective action confirmed.
• Gain knowledge and capability to work through the backlog
• Consider tooling requirements and opportunities for automation/AI.
• Consider the cross-over with the financial recs backlog
• Enable wider BAU capability and existing staff to be upskilled in subprocesses to breakdown APP cases into consumable chunks to support recovery and stabilisation

Your responsibilities

• APP analysis (focus on supporting case remediation), capture challenges and build a decision tree
• Operationally complete remediation action or package up and hand off to the BAU operational team.
• Leverage AI to document process and procedures, simulate process and support target operating model

What you'll need to succeed

• Demonstrable business analysis experience, preferably in financial services/pensions
• Process mapping and Life & Pensions project expertise
• Experience in backlog reduction and remediation workstreams
• Reconciliation tooling expertise
• Experience within Kanban methodology

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.