Your new company

Bristol based business

Your new role

• Team leadership — Line management of 2 onshore and 5 offshore direct reports, setting standards, coaching for performance and building capability across both locations.
• 1:1 rhythm — Weekly touchpoints with the onshore team and offshore team lead to maintain alignment, unblock issues and drive accountability.
• KPI reporting — Monthly analysis and reporting of billing KPIs to the Global Head of Billing, highlighting trends, risks and improvement opportunities.
• Project delivery — Leading contract reviews, supporting a billing‑system rewrite, and managing the onboarding of clients from new acquisitions.
• Regulatory compliance — Ensuring all billing activity adheres to relevant legislation, internal controls and audit requirements.
• Systems oversight — Managing accurate and timely exports from the billing system into the finance system.
• Training & development — Coaching and upskilling both onshore and offshore teams to strengthen process knowledge and quality.
• Month‑end leadership — Acting as the lead for all billing‑related month‑end close activities, ensuring deadlines and standards are consistently met.

What you'll need to succeed

• Proven team leadership.
• Structured 1:1 management — Ability to run weekly check‑ins that maintain alignment, unblock issues and keep delivery on track.
• KPI ownership — Strong analytical skills to interpret monthly KPIs, identify trends and report confidently to senior leadership.
• Project management capability — Demonstrable experience leading projects such as system upgrades, contract reviews or acquisition onboarding.
• Regulatory and compliance knowledge — Understanding of billing legislation, audit controls and compliance frameworks.
• Systems proficiency — Hands‑on experience with billing platforms and ERP systems.
• Training and coaching skills — Ability to upskill teams, embed process knowledge and raise quality standards across locations.
• Month‑end close experience — Confident leading billing‑related month‑end activities, ensuring accuracy and deadlines are met.
• Process improvement mindset — Ability to spot inefficiencies, tighten controls and streamline workflows.
• Stakeholder communication — Clear, credible communication with directors, offshore leads and cross‑functional teams.

What you'll get in return

• Hybrid working

• Good salary
• Excellent benefits package
• Parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF