Your new company

A public sector organisation is recruiting for a Band 2 Donor Admin Assistant based in Belfast.

Your new role

• Acting as the first point of contact for donors via telephone, email and in-clinic.
• Creating, updating, and maintaining accurate electronic donor records.
• Managing appointment bookings, sending reminders, and contacting donors to ensure donation sessions are fully scheduled.
• Handling eligibility and general enquiries, offering excellent customer service at all times.
• Reconciling donation documents and reporting discrepancies were required.
• Coordinating with internal departments to resolve queries efficiently.
• Supporting the selection and communication process for donors attending donation sessions.
• Assisting with the production of written communications, updates to procedures, and testing new administrative processes.
• Maintaining secure handling and storage of sensitive records in line with organisational policies.
• Keeping up to date with all mandatory training and compliance requirements.

What you'll need to succeed

• At least 1 year of clerical/administration experience involving direct interaction with the public
  or
  2 years’ administrative experience if the qualification requirement below is not met.
• 4 GCSEs at grades A–C, including English (or equivalent).
• Ability to work flexibly, including evenings, weekends and public holidays.
• Confident using Microsoft Office packages (Word, Excel, Outlook).
• Experience working with the public and providing a high standard of customer service.
• Strong teamwork skills.
• Good attendance record.

• Applicants with relevant administrative or healthcare-based experience may have an advantage.
  
  What you'll get in return
• £12.51 per hour
• Belfast Based
• Fixed term – 3 months initially with the possibility of extension
• 9 to 5, Monday to Friday.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.