Location: Aston, Birmingham
Contract: 3‑month ongoing temporary role
Hours: Monday to Friday, 9:00am–5:00pm
Pay:
• First 12 weeks: £12.60 per hour + holiday allowance (£14.12 total)
• After 12 weeks: £15.03 per hour + holiday allowance (£17.60 total)
Working Pattern: Hybrid / On‑site / Out on Visits
Driving: Required

Your new company
Birmingham City Council is one of the UK’s largest local authorities, delivering vital housing services to residents across the city. You will join the Housing Solutions team based at Barry Jackson Tower, supporting households in temporary accommodation and helping residents navigate their route towards settled housing.

Your new role

What you'll need to succeed

To succeed in this role, you will need strong interpersonal skills, confidence dealing with the public, and the resilience to manage challenging or sensitive situations. You must be able to set expectations clearly, handle conflict professionally, and communicate both empathetically and assertively. Strong organisational skills and the ability to manage your own caseload are essential, as is confidence using IT systems. A full driving licence is required, as you will be travelling to multiple sites across the city.

What you'll get in return

You will receive a competitive hourly rate with an uplift after 12 weeks, hybrid working, and the chance to work directly with residents who need crucial support. This role offers valuable frontline experience within a major local authority, with varied responsibilities, community impact, and opportunities to build a strong career foundation in housing services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.