Your new company

Are you an experienced income management professional looking for your next challenge? We are recruiting for a Manager-level Arrears and Income Manager to join a leading housing provider on a fully remote basis. You’ll be joining a respected housing organisation committed to supporting people with learning disabilities to live the best life possible. With a strong mission and values-driven approach, the organisation provides housing services across the UK and is currently seeking an experienced Arrears and Income Manager to support their income management function.

Your new role

As Arrears and Income Manager, you’ll play a key role in ensuring rent and service charge income is effectively managed. Reporting to the Interim Head of Housing Services, you’ll work alongside the Rent and Service Charge office and liaise with Finance and Operations teams to develop and implement robust arrears management processes. You’ll lead on income reporting, service charge reviews, and rent increase processes, while supporting the housing team in managing arrears and maximising income. This is a manager-level role with no direct reports.

- Developing and maintaining systems for effective income and arrears management.
- Preparing monthly management reports on arrears and recommending actions for debt recovery.
- Leading the annual service charge review and ensuring charges reflect actual costs.
- Managing the core rent increase process, including preparing paperwork for stakeholders.
- Liaising with Operations and Finance teams to ensure accurate and timely debt management.
- Negotiating with tenants and stakeholders to agree on repayment plans and maximise income.
- Providing guidance and support to the Housing team on income collection and arrears processes.
- Building and maintaining relationships with external partners, including local authorities and housing associations.
- Producing regular reports on income loss from voids and monitoring performance against KPIs.
- Supporting tenants to maximise benefit entitlement and assisting with Housing Benefit or Universal Credit claims.

Contract: 6 months (potential for extension)
Salary: £42,000 – £50,000.
Location: Fully remote – open to candidates based anywhere in the UK
Start: Immediate

What you'll need to succeed

At least 2 years’ experience in income management within social housing
Strong understanding of rent and service charge processes
Experience working with housing systems and managing arrears
Excellent communication and negotiation skills
Ability to work independently and manage stakeholders remotely
GCSEs in Maths and English (Grade 5/C or above)
Proficiency in Microsoft Word and Excel

What you'll get in return

Competitive salary of £40,000 – £50,000 (depending on experience)
6-month contract with potential for extension
Fully remote working – no requirement to attend the Bristol office
Immediate start available
Opportunity to make a meaningful impact in a values-led organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.