Your new company

• Global Bank based in Central London

Your new role

An exciting opportunity has opened up to join a support team that is redefining how value is delivered—transitioning from reactive troubleshooting to a proactive, user-focused service model.
The team is evolving support into a hybrid role that blends:

• Business Analysis
  – Gaining deep insights into user needs and understanding system-wide impacts
• Adoption & Change
  – Driving user engagement and promoting effective tool usage
• User Experience
  – Ensuring every interaction is seamless, intuitive, and impactful

This transformation is already underway, and the team is laying the groundwork for a new approach to support. They are seeking individuals who are eager to contribute to this journey and help shape the future.
This role offers the chance to be part of a meaningful shift—resolving issues before they arise, educating and empowering users, and designing support that feels effortless.
While the team will continue to operate within a traditional support model in the short term, they are looking for forward-thinking professionals who can help bridge the gap and lead the transition toward a smarter, more integrated support experience.

What you'll need to succeed

• Strong experience working in Trade floor support within Financial Services / Banking
• VIP Support experience is essential
• Have a very customer-centric mindset and think proactively (very key)
• Experience with Market Data Applications

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.