• Case Management: Open and manage cases following reports of damp and mould issues.
• Repair Coordination: Raise and track repair orders, ensuring timely completion.
• Customer Engagement: Communicate effectively with residents to provide updates and support.
• Contractor Liaison: Work closely with contractors to schedule and monitor repairs.
• Problem-Solving: Handle queries and resolve issues promptly in a high-pressure environment.

• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication skills, both written and verbal.
• Ability to work independently and thrive under pressure.
• Previous experience in housing, repair coordination, or customer service is desirable.
• Fully remote working with IT and phone provided.
• Opportunity to contribute to improving housing standards.
• Join a collaborative and mission-driven team.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.