• Answer incoming telephone calls and assist customers with queries.
• Arrange service calls and appointments for field-based staff.
• Liaise with suppliers and process orders.
• Support colleagues with day-to-day enquiries and administrative requests.
• Send reminders and communications regarding routine visits and services.
• Maintain accurate filing systems, both electronically and paper-based.
• Produce and compile reports as required.

• Maintain and update client records within the CRM system.
• Check information for accuracy and support field staff with correct data entry.
• Process new client contracts and enter information onto internal systems.
• Ensure customer records are up-to-date and compliant.

• Provide administrative support for the company training system.
• Upload and maintain training certificates on company platforms and websites.

• Identify terminated contracts and archive records appropriately.
• Maintain both physical and digital archives in line with company procedures.

• Book hotels and travel arrangements when required.
• Process annual price increase updates, including database amendments and client correspondence.
• Order office supplies and specialist products from suppliers.
• Maintain order logs, track deliveries and ensure records remain accurate.
• Support year-end and new-year administrative activities, including preparing reports and documentation packs.
• Chase subcontractors for outstanding reports and paperwork.

• Previous administration experience within an office environment.
• Strong organisational and time management skills.
• Confident communicating with customers, suppliers and colleagues.
• Excellent attention to detail and data accuracy.
• Competent in use of Microsoft Office and CRM/database systems.
• Able to prioritise workloads and manage multiple tasks effectively.
• Team-oriented with a flexible and hands-on approach.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.