• Answering incoming calls and handling customer enquiries professionally.
• Arranging service calls and supporting day‑to‑day operations
• Liaising with suppliers, placing orders and checking deliveries
• Supporting staff with queries and keeping communication flowing
• Sending texts and reminders to support daily routines
• Chasing subcontractors for reports

• Maintaining digital and paper filing systems
• Producing reports and assisting with end‑of‑year and start‑of‑year tasks
• Printing reports, preparing folder inserts and assembling folders
• Archiving files and managing records for terminated contracts

• Supporting the admin side of the training system
• Uploading certificates to the website
• Maintaining accurate data across systems

• Checking information for accuracy and supporting field staff with correct data entries.
• Keeping client details up to date
• Entering new contracts and processing updates

• Booking hotels for staff
• Managing annual price increases, updating the database and producing client letters
• Ordering office supplies, fly killers and other products
• Maintaining order books, tracking order numbers and checking deliveries

• Strong organisational skills and great attention to detail
• Confident communication skills (phone, email and internal support)
• Comfortable using IT systems and databases
• A positive, can‑do attitude and willingness to get involved in all areas
• Ability to juggle multiple tasks and priorities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.