Your new company

As an integral part of our team, you will provide a high level of administrative support to the Directors, Surveyors, Operations Manager and colleagues in an effective and efficient manner.
Our work is service led, necessitating the ability to work under pressure when required. You are required to deliver first-rate customer service, both on the telephone and face to face including engaging with and maintaining our relationships with Estate Agents, Solicitors, Lenders and Panel Appointments.

Hours: Tuesday to Friday 08:30 – 17:00

Salary: £26,500 plus bonus scheme.
Holiday: 30 days inclusive of bank holidays, pro-rata.

Your new role

Enquiries and Queries - Dealing with and /or directing client enquiries and queries.
Appointments - Arrange Surveys, manage diaries and provide surveyors with the appropriate documentation for appointments.
Typing - Audio Type detailed, sometimes very large surveys and reports accurately.
Issuing Reports – The surveyors will check all reports before signing them off ready for the administration team to ‘package’, however, you will be required to check for any obvious mistakes and ensure the reports are presentable. You then ensure that any additional documents required are attached to the report before sending to the client.
Invoicing – No accounts training is required, however, attention to detail is very important.
Scanning and Electronic Filing – All current work is now stored electronically. It will be your responsibility to scan and allocate any paper documents to jobs.
Post – To reduce our effect on the Environment, we try wherever possible to only send documents electronically but where hardcopies are required, you will be responsible posting these documents.
General Duties – You will be required to assist with the purchasing of general supplies, disposing of waste toners etc.

What you'll need to succeed

Audio typing. Typing test at interview.
Previous administrative experience.
Good ability using Microsoft Office Word, Excel, Outlook and Teams. We also have our own bespoke CRM and we use Xero. Training will be provided but good IT skills are essential.

Excellent organisational and multi-tasking skills, with the ability to react quickly to changing demands and priorities.
Self-motivated with the ability to work autonomously and as a team player.
Understanding of confidential issues and GDPR.
Accuracy with attention to detail.
Numerate.
Exceptional Customer Service skills.
Ability to maintain administrative and office systems.

What you'll get in return

Salary: £26,500 plus bonus scheme.
Holiday: 30 days inclusive of bank holidays, pro-rata.
In addition, after 2 years’ continuous service you will be entitled to two days annual holiday until you reach a maximum of 38 days, pro-rata.
The office closes for Christmas, but this will not be taken from you holiday allowance.

Parking available if required.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.