Your new company

Your new role

• Provide a comprehensive and confidential administration service to the Animal Welfare Service and across all functions within Public Protection, Health and Wellbeing Department (namely Environmental Health incorporating, Business Continuity and Emergency Planning).
• Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc. Prioritise and allocate animal welfare cases based on prioritisation guidelines. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or where appropriate to the relevant officer.
• Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department’s database and providing status reports to the appropriate officer as required.
• Assist in the preparation of marketing materials and publications for the service, and in updating Council’s website as appropriate
• Effectively operate manual and computerised information systems across all functions within Public Protection, Health and Wellbeing Department. This will include inputting and uploading of information, accessing for enquiries and production of reports.
• Support case management progression through creation and maintenance of confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews. Prepare costings (veterinary, animal care etc.) in support of legal proceedings
• Organise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow up action.
• Assist officers in the completion and submission of reports and returns, and in the maintenance of registers.
• Maintain office systems to manage the flow and storage of files and information both electronically and hard copy.
  
  
• Maintain the internal information management system to track work issues, ensuring all queries, requests and complaints are actioned within allocated timeframes.
• Process cheques/cash/credit card payments received within the department, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls. Raise invoices for authorisation by the Principal Environmental Health Officer
• Monitor inventories and carry out stock checks as requested. Raise and accurately code purchase orders and research quotations as required.
• Contribute to the planning, development and organisation of admin support service systems/procedures/policies

What you'll need to succeed

• Effective use of computerised information management systems;
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;
• The ability to deal efficiently with large volumes of work and prioritise competing demands
• Competent in the use of Microsoft Office Applications including Word, Excel, Powerpoint and Outlook.

What you'll get in return

• £15.13 per hour
• 37 hours per week - Monday to Friday (9am-5pm) and may be required to participate in an out of hours call handling rota. The out of hour’s service operates 9am to 5pm on weekends and on bank holidays
• Temporary until 31/03/26 with possible extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.