• Accurate and up‑to‑date maintenance of the Sales Ledger
• Timely and effective resolution of invoice queries
• Compliance with credit control processes and procedures
• Prompt escalation of issues to the Credit Controller or Sales Ledger Team Leader

• Monitor shared inboxes regularly and respond to enquiries promptly
• Redirect or escalate queries to appropriate departments or colleagues

• Investigate and resolve invoice‑related queries in line with internal procedures
• Log queries accurately and maintain clear notes on customer accounts
• Produce and issue credit notes in a timely and accurate manner
• Maintain appropriate logs and send credit notes electronically to customers

• Complete all invoice queries and credit notes by close of business on the first working day of each month (subject to available information)
• Complete banking and cash posting as early as possible on the first working day
• Issue billing block reports promptly to support accurate month‑end invoicing

• Record daily cash receipts once bank statements are uploaded
• Post receipts accurately to the Sales Ledger
• Report underpayments or discrepancies immediately to the relevant Credit Controller

• Make outbound calls to customers to chase overdue balances when instructed
• Maintain accurate call logs including date, contact name and your initials
• Track call‑backs and actively follow up on any not received
• Ensure all required follow‑ups and promised call‑backs are completed promptly

• Process credit‑stopped orders promptly
• Escalate to the appropriate Accounts Receivable team member when required

• Generate pro‑forma invoices accurately and efficiently
• Follow up on payments prior to releasing goods for production or dispatch
• Keep relevant internal teams informed of progress

• Maintain accurate and up‑to‑date electronic filing
• Provide trade references to legitimate enquirers

• Experience working with SAP or similar ERP systems is preferred

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.