• Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support.
• Build strong relationships through phone, email, and face-to-face interactions.
• Drive customer retention by following up throughout the year and during renewal periods.
• Attend industry events and conferences across the UK, confidently representing the brand.
• Collaborate with internal teams to support product development and improvement.
• Create and schedule engaging LinkedIn content in partnership with the Head of Marketing.
• Use LinkedIn to build and maintain customer connections.
• Maintain and update company websites with relevant content.

• Previous experience in account management, training, or a similar customer-facing role.
• A confident, professional communicator with a natural ability to build rapport.
• A proactive team player with a positive, easygoing attitude.
• Comfortable working in a fast-paced environment and contributing to a product from its early stages.
• Tech-savvy and familiar with platforms like Salesforce and LinkedIn.

What you'll get in return

• 26 days holiday plus stats

• Free parking on site
• 100% working in the office alongside a supportive team
• Bonus scheme and opportunity to progress
• Enhance maternity pay
• Private healthcare
• Gym membership, cycle to work scheme
• EV scheme
• £500 per annum directed at self-learning

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.