Your new company

A well-established residential housebuilder with a strong regional presence is seeking an experienced Customer Service Coordinator to support their customer care team on a 12‑week temporary basis. This organisation delivers high-quality new homes and prides itself on professional aftersales service and customer satisfaction throughout the defects period.

Your new role

As Customer Service Coordinator, you’ll play a key role in managing the aftercare process for homeowners, ensuring defects are logged, prioritised and resolved efficiently. This is a busy, office‑based customer service role within a housebuilding environment, requiring confidence in liaising with customers, site teams and subcontractors.

• Managing customer enquiries during the defects and aftercare period
• Coordinating remedial works and allocating subcontractors
• Tracking defects, progress and completions within agreed timescales
• Liaising with site teams, build managers and maintenance teams
• Monitoring quality of work and escalating issues where required
• Maintaining accurate records, audit trails and documentation
• Supporting customer satisfaction targets and service standards
• Producing progress updates and status reports
• Ensuring compliance with health and safety procedures

What you'll need to succeed

• Previous experience in customer service within a housebuilding or residential construction environment
• Experience handling defects, aftercare or new homes customer queries
• Strong office‑based customer service and coordination skills
• The ability to stay calm, professional and solution‑focused when dealing with complaints
• Confidence liaising with subcontractors and internal teams
• Good working knowledge of new build defects and remedial works (desirable)
• Strong organisation, prioritisation and administrative skills
• Intermediate Microsoft Word and Excel skills
• The ability to work independently while supporting a wider team

What you'll get in return

12‑week temporary assignment
Competitive hourly rate (dependent on experience)
Full‑time, office‑based role in Bedford
Immediate start available
Opportunity to work with a reputable residential developer

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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