We are now recruiting for the role of Neighbourhood Officer in Liverpool. This is a temporary role with a hybrid working model, and offers competitive pay rates.

Your new role

• Managing the general needs of your properties, ensuring the delivery of high-quality, housing and tenancy management frontline services.
• Investigating and managing cases of anti-social behaviour and safeguarding, including gathering evidence, using various legal remedies, serving notices and representing in court where required.
• Supporting the Income team with tenant arrears.
• Assisting with lettings and allocations.
• Dealing with other tenancy management matters and requests such as mutual exchanges, abandonments, successions, terminations and failures to allow access.
• Liaising with asset management teams and contractors to ensure repairs and maintenance requests are carried out in a timely manner.
• Acting as a main point of contact for customers, stakeholders and other external agencies in your area, responding to general enquiries or managing complaints.

What you'll need to succeed

• Proven experience in a housing/tenancy management role within a social housing environment.
• Good knowledge and understanding of housing legislation and best practice.
• Experience of managing and investigating cases of anti-social behaviour and other tenancy breaches.
• Driving licence with access to own vehicle and valid business insurance.

What you'll get in return

• Competitive hourly rates
• Option to be paid PAYE or Umbrella
• Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on 01925 302 334.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.