• Speaking with customers by phone and email to follow up on outstanding payments.
• Helping customers understand payment terms and resolving queries with a calm, clear approach.
• Coordinating and resolving customer complaints with care and efficiency.
• Issuing invoices, reminders, and payment confirmations.
• Keeping accurate records using our CRM and internal systems.
• Monitoring outstanding balances and supporting the wider team with admin tasks.
• Escalating complex or overdue issues to the relevant manager.

• Strong communication skills and a confident, friendly phone manner.
• Resilience and a positive attitude when dealing with difficult conversations.
• Experience in customer service, debt recovery, or a fast-paced support role.
• Great attention to detail and time management.
• Comfortable using Microsoft Excel, email, and CRM systems.
• A team player who’s happy to pitch in and support others.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.